Terms & Conditions jom33 — A Complete Guide to Using the Platform

In these jom33 Terms & Conditions, the following words and phrases carry the meanings defined below unless the context requires otherwise:

• "jom33" / "Platform" / "We" — refers to the company operating the jom33.biz website, together with all subsidiaries, agents, and representatives duly appointed on its behalf.
• "Member" / "User" / "You" — refers to any individual who has registered an account or is using jom33's services.
• "Account" — refers to an individual user account registered on the jom33 platform.
• "Funds" / "Balance" — refers to the total funds in MYR (RM) held in your jom33 account.
• "Bonus" — refers to any free credits, free spins, cashback, or other incentives granted by jom33 to its members.
• "Wagering Requirement" — refers to the number of times a bonus must be wagered before it is eligible for withdrawal.
• "Games" — refers to all forms of betting, slots, live casino, sports, and other games available on jom33.

To register and use jom33's services, you must meet all of the following eligibility requirements:

• At least 18 years old at the time of registration. jom33 maintains a zero-tolerance policy toward underage users.
• Is a Malaysian citizen or a valid permanent resident residing in Malaysia.
• Have full legal capacity to enter into a legally binding agreement.
• Not currently enrolled in a self-exclusion programme or previously excluded from the jom33 platform.
• Not acting as a representative or agent on behalf of any third party when opening an account.

By registering on jom33, you confirm that all information provided is true, accurate, and up to date. Providing false information is a serious breach of these Terms & Conditions and may result in account closure without prior notice.

3.1 One Account Only

Each individual is permitted to hold only one (1) account active on jom33 at any one time. This includes accounts opened in your own name, family members residing at the same address, or those using the same device. jom33 uses advanced detection technology to identify duplicate accounts.

3.2 Security Responsibilities

You are solely responsible for:

• Ensuring your jom33 account password is strong and unique.
• Do not share your login credentials with any other party.
• Reporting to jom33 immediately if you suspect any unauthorised activity on your account.
• Ensure you log out of your jom33 account after each session, especially on shared devices.

3.3 Identity Verification (KYC)

Jom33 reserves the right to request identity verification documents (Know Your Customer / KYC) at any time, particularly prior to processing withdrawals of RM5,000 or more. Documents that may be requested include a MyKad national identity card, a recent bank statement, or proof of address. Failure to provide the requested documents within the stipulated timeframe may result in the suspension of withdrawal processing.

Jom33 accepts deposits via the following local Malaysian payment methods only:

All deposits are final and cannot be reversed once processed into your jom33 account. jom33 is not responsible for any delays caused by issues on the payment provider's or bank's end. If your deposit has not been credited within 10 minutes, please contact jom33 customer support with proof of your transaction.

You may submit a withdrawal request from your jom33 account subject to the following conditions:

• The minimum withdrawal amount is RM50 per transaction.
• Withdrawals may only be made to a bank account or e-wallet registered in your own name, matching the name on your jom33 account.
• Any active bonus must meet its wagering requirements before the bonus funds can be withdrawn.
• Withdrawals are typically processed within 3 to 24 hours on business days.
• For withdrawals exceeding RM5,000 per day, full identity verification (KYC) is required.

Jom33 reserves the right to delay or decline any withdrawal request if there is suspicion of fraudulent activity, a breach of Terms & Conditions, or if identity verification has not been completed. In such cases, the jom33 security team will contact you via your registered email for further information.

Jom33 offers a variety of bonuses and promotions to members from time to time. All bonuses are subject to the specific terms stated in their respective promotion details; however, the following general conditions apply to all bonuses:

• The welcome bonus carries a wagering requirement of 15x total deposit + bonus.
• Each member is entitled to claim the welcome bonus once only.
• The weekly cashback bonus is calculated based on net losses over a 7-calendar-day period.
• Free spins awarded as a bonus must be used within 7 days from the date of issuance.
• Jom33 reserves the right to void bonuses and all associated winnings if there is evidence of promotional abuse.
• Bonuses cannot be transferred between accounts or converted directly to cash without first satisfying the applicable wagering requirements.

All bets placed on jom33 are subject to the game rules set by the respective game providers as well as jom33's general policies. All members are expected to understand the following:

7.1 Betting Limits

Each game on jom33 has its own minimum and maximum betting limits as set by the game provider. These limits are subject to change without prior notice at the provider's discretion. Bets exceeding the permitted maximum limit will be automatically rejected by the system.

7.2 Game Results

All game results are final once a round is completed. For slots and digital table games, outcomes are determined by an independently certified RNG (Random Number Generator). For Sports Betting, including Malaysia Super League football, EPL, badminton, and other sports, final results are governed by the official rulings of the relevant sports governing body.

7.3 Invalid Bets

Jom33 reserves the right to void any bet placed as a result of a technical error, odds display error, or any circumstances that compromise the integrity of a game. In such cases, the original stake will be returned to the member's account with no additional interest or compensation.

Jom33 takes responsible gaming seriously. We provide a range of tools to help members manage their gaming habits:

• Daily/Weekly/Monthly Deposit Limits: Set a maximum amount you can deposit within a specified period.
• Bet Limits: Set a maximum amount for each individual bet.
• Session Time Limit: Set a reminder when you have been playing beyond your intended time limit.
• Temporary Self-Exclusion: Temporarily suspend your account (24 hours, 7 days, 30 days, or 90 days).
• Permanent Self-Exclusion: Permanently close your account if you feel it is necessary to do so.

To activate any of these limits, log in to your jom33 account and navigate to "Account Settings" > "Responsible Gambling", or contact the jom33 support team directly. Changes that reduce protection limits take effect immediately, while increases to limits require a 72-hour waiting period.

The following actions are strictly prohibited on the jom33 platform and may result in immediate account closure, balance freeze, and legal action:

• Opening more than one account for the purpose of circumventing limits or claiming multiple bonuses.
• Use of automated software, bots, scripts, or any technology that interferes with the operation of the jom33 platform.
• Attempting to manipulate or cheat the gaming system, including exploiting bugs or technical vulnerabilities.
• Any activity intended to facilitate money laundering or the financing of illegal activities.
• Sharing your jom33 account with others or allowing any third party to use your account.
• Defaming, threatening, or bullying other members or jom33 staff through any communication channel.
• Submitting false claims or providing misleading information to the jom33 support team.

Jom33 employs a sophisticated monitoring system that operates 24 hours a day to detect suspicious activity. Any prohibited activity identified will be reported to the relevant authorities where necessary.

To the extent permitted by applicable law, jom33 shall not be liable for:

• Any financial losses incurred as a result of betting activity on the jom33 platform.
• Service disruptions caused by system maintenance, updates, or exceptional circumstances beyond jom33's control.
• Any indirect, special, or consequential losses, even if jom33 has been advised of the possibility of such losses.
• Acts or omissions by third parties, including payment providers, game providers, or other service suppliers.

Jom33's total aggregate liability to you, under any circumstances, shall not exceed the amount you have deposited into your jom33 account in the 30 days preceding the relevant claim.

You may close your jom33 account at any time by contacting our support team. Before closure, please ensure all remaining funds have been withdrawn. Any funds left unclaimed within 90 days of the closure request will be treated as a donation to jom33's Responsible Gambling Fund.

Jom33 also reserves the right to close, suspend, or restrict your account without prior notice in the following circumstances:

• Violation of jom33's Terms & Conditions.
• Suspected fraud or attempted fraud.
• Failure to complete identity verification requirements within the specified timeframe.
• Requests from relevant authorities.

Jom33 reserves the right to amend, update, or replace any part of these Terms & Conditions at any time. Amendments take effect upon publication on jom33.biz. It is your responsibility to check this page periodically for any changes.

For material amendments, jom33 will provide notice via email to the registered address at least 14 days before the changes take effect. Your continued use of the jom33 platform after any amendment constitutes acceptance of the revised terms.

These Terms & Conditions are governed by and interpreted in accordance with the laws applicable to the operation of the jom33 platform. Any disputes arising in connection with the jom33 platform must first be resolved through jom33's internal dispute resolution process before any other proceedings are initiated.

To resolve any complaints or disputes, please contact the jom33 support team through official channels. jom33 is committed to handling all disputes in a fair, transparent, and timely manner.

If you have any questions, concerns, or feedback regarding jom33's Terms & Conditions, our team is ready to assist you through the following channels: